Stitchgrid · cross-stitch

Support

Why does fabric count change the stitch count?

At the same finished size, a higher count means more stitches. Choose fabric in More options before generating; saved patterns keep their own fabric settings.

Can I use it offline?

Photo processing, saved patterns, progress, and PDF generation run locally. Purchases, restoration, and opening web pages may need a network connection.

How do I restore Pro?

Use Restore purchases in Settings or on the Pro purchase screen, with the Apple Account used for the original purchase. Purchases belong to this app.

Printing at actual size

Choose Actual Size / 100% in the print dialog. Check the scale ruler before using materials. Printer scaling and material tolerances can affect fit.

Missing data

Patterns and progress are stored on this device. There is no developer account or cloud sync. Contact support before deleting the app if you need help recovering local data.

Contact

Email zhezhi@cometseek.com. Include the app name, version, iPhone model, and steps to reproduce the problem. Do not include payment card details or unnecessary private photos.

zhezhi@cometseek.com